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      Push Notifications for Customer App

      Send news, account updates, promotions, and more with Push Notifications for Rinsed Customer App.

      Push Notifications are now available for Rinsed Customer App! 

      How to create a push notification 

        1. In Rinsed CRM, click Marketing > Scheduled Messages
        2. Click Actions > New push notification
        3. Similar to a standard Scheduled Message, you can now select:
      1. Audience - who this push notification should be sent to. (Notification will be sent to all audience members who have push notifications enabled).
      2. Send at time - When you want the notification to go out.
      3. Subject - Text that will appear bolded at the top of the notification
      4. Body - The body of the notification. 
      5. Enable short links - option to shorten any included links (which enables link tracking)
      6. Image - attach an image, if desired. If not, leave blank.
      7. Voucher type - select a voucher type to attach a voucher code image, if desired. If not, leave blank.
      8. Click Schedule push notification once completed.

      Here is an example of a push notification from the Admin side in CRM:

      Screenshot_2025-06-17_at_1.57.08aPM

      Here is what the notification looks like for the customer (iOS):

      IMG_8849 IMG_8850

      To send a test push notification

      1. Set up the push notification by following the steps above. If you want to keep it in a "draft" state, simply leave the Send at blank.
      2. Hover over Send Test and enter the phone/email of the person you want to send a test to.

      Screenshot_2025-06-17_at_2.08.04aPM

      Additional Notes

      • Audience members must have push notifications enabled in order to receive notifications. Customers will see the option to enable notifications once they have installed the app.
      • Push notifications can be used with any audience. If there are contacts within the audience that do not have push notifications enabled, they will not receive the notification.
      • The "Send test" functionality will only work if the recipient has already enabled Push Notifications.
      • Push notifications are unlimited and are included with the cost of the Customer App add-on. There is no additional cost for push notifications themselves.

      Questions about push notifications? Contact our Support Team at support@rinsed.co!