Frequently asked questions about Rinsed Fleet Plans
Q: Which Points of Sale can use Fleet Plans?
A: Fleet Plans are currently supported for customers using DRB Sitewatch. We plan to build Fleet support for all Points of Sale. If you're interested in Fleet, talk to your CSM so we can keep you up to date when we offer Fleet support for your POS!
Q: Can I use Fleet Plans if my wash uses License Plate Recognition to identify members?
A: Yes! Rinsed Fleet Plans are supported for washes using RFID/barcodes, LPR, or a combination of the two.
Q: Can I create Fleets that charge by the wash, rather than being a flat monthly rate?
A: Yes, our Fleet Plans support pay-per-wash or flat-rate monthly billing options. For more details and setup instructions, click here.
Q: Can a Fleet be billed using multiple payment methods?
A: For auto-billed fleets, we support only a single payment method. For manually billed fleets, you may choose to collect payment via whichever method(s) you like. See Fleet Plan Billing for details!
Q: How will dunning (credit card decline messages) work for Fleet Plans?
A: The fleet owner will receive a credit card decline notification at the normal message cadence, prompting them to update their payment method.
Q: Can individual Fleet cars log into Customer Portal?
A: No, only the Fleet owner/manager, as well as Rinsed users, can log into the portal. Fleet cars will see
Q: Does Rinsed take commission on Fleet Plan purchases?
A: Yes, all Fleet Plans created through a Rinsed Checkout Form are subject to a commission fee at the rate stated in your Rinsed contract. For eligible purchases, both the initial sale and all subsequent recharges are subject to commission.
If you have any questions about Fleet Plans and your Rinsed invoices, please contact invoices@rinsed.co and copy your Customer Success Manager.