Rinsed Inbox Users

Create users for each of your Support Agents in Rinsed Inbox

To create a user in Rinsed Inbox:

1. Click Settings > Agents
2. Click Add Agent
3. Enter the agent's Name, Role, and Email Address. Then click Add Agent. 

Once complete, the agent will be able to log into Rinsed Inbox using the Rinsed Inbox button within the CRM platform. 

User Roles: Agent vs. Administrator

Agent - Users with the Agent role can only access inboxes, reports and conversations. They can assign conversations to other agents or themselves and resolve conversations.

Administrator - Administrators will have access to all Rinsed Inbox features enabled for your account, including settings, along with all of a normal agents' privileges.

To Edit User Permissions

1. Click Settings > Agents
2. Next to the Agent you need to edit, click the pencil (Edit) icon 
3. Change Role to the desired Role
4. Click Edit Agent to save changes