2025 May - Product Releases

All product changes that occurred in May of 2025.

Customer Conversations in Dashboard: Conversations between customers and the Support Agent now appear in the individual customer dashboard, allowing staff to review prior interactions for context and follow-up.

Expanded Language Support: Support Agent now supports 25 languages, enabling broader accessibility for customers across diverse markets.

“Barcode Numbers Only” Toggle: A new toggle has been added that allows Support Agent to request only numeric barcodes. When enabled, letter-based entry instructions are removed, and the barcode is automatically added to any incomplete ticket.

Support for Canadian Phone Numbers: Support Agent has been updated to better support Canadian users by recognizing area codes within Canada.

Location Display on Incomplete Tickets: Incomplete tickets generated by the Support Agent now include the customer’s location, helping teams triage and respond more effectively.

Proration Behavior on Downgrade: When a customer downgrades from a family plan to an individual membership, the system now applies the proration setting from the originating family plan.
Updated Setup Page: The setup interface for Family Plans has been redesigned for improved usability and clearer configuration.
Removal Confirmation Email: When a child account is removed from a family plan, a confirmation email is now sent to that user to confirm the change.

Terms of Service Requirement: You can now require users to scroll through and view your Terms of Service in a modal directly over the checkout form—no more pop-ups or new windows. It's a simple change that improves transparency and provides a better customer experience.

One-Click Cancel Option: We’ve added a new “one-click” cancel option to help you stay ahead of evolving compliance regulations like the click-to-cancel laws.. When enabled, this ensures all cancel tickets require at most one screen to submit.

Optional Location Selection: Fleet users now have the ability to optionally enable location selection during fleet usage, giving businesses more flexibility in how fleet services are applied.

Enhanced Audience Filter for Membership Plan Names: The “Membership plan name” filter within the audience builder now includes a “contains the text” option. This allows users to perform case-insensitive partial matches, enabling broader audience targeting based on plan name keywords (e.g. plans containing the word "Ultimate").