2025 July - Product Releases

All product changes that occurred in July of 2025.

Get a Clearer View of Your Active Members: The new Active Members Dashboard brings all active member data into one centralized view, making it easier to track and understand your membership base. You can choose between the Rinsed definition or your POS definition (supported for DRB, ICS, Sonny’s, and Patheon).

Dashboard Cleanup and Consolidation: We’ve refreshed the Overview and Daily dashboards and moved all custom charts to a dedicated Custom Charts dashboard for easier access and cleaner navigation.

New Email Merge Tag for Customer App Installs: Use to include a direct link to your Customer App install page in marketing texts and emails, making it easier for customers to download the app.

UI improvements: This month’s platform updates include an updated font for a cleaner look and faster loading times on ticket pages to improve your day-to-day experience in The Car Wash CRM.

Spanish-Language Support for Ticket Forms: Ticket forms now automatically display static content (like labels and titles) in Spanish on devices set to Spanish-language. This setting requires CSM assistance to enable. Reach out directly to your CSM if you’d like it turned on.

Launch Loyalty Campaigns with Salespath: CRM-powered loyalty campaigns can now run on any POS using Salespath to guide signups. If you have both CRM and Salespath and want to get started, please reach out to your CSM.

New Loyalty Targeting Filter: A new audience filter, Loyalty program last redemption date, lets you target loyalty members more precisely based on recent activity.

Customize Support Agent with the new Configuration Tab: The new configuration tab makes it so you can manage your Support Agent settings on your own. Adjust voice settings, update greetings, edit your knowledge base, and more.
Set Timezones by Location: You can now configure the timezone for each Support Agent phone individually. By default, phones use the America/New_York timezone, but you can update this in the web app to match each site's local time.
Customize Ticket Reasons: Create your own list of reasons for when the Support Agent should open a ticket, giving you more control over which issues get escalated.
Tag Conversations for Deeper Insights: Add tags to conversations and create custom checks to help clarify customer intent and improve conversation analysis.
Require Location Before Ticket Submission: A new toggle, Tickets Require Location, prompts Nora to ask the customer for their location before submitting a ticket, ensuring accurate routing.
Control How Easily Calls Are Forwarded: Use the new “Forwarding Temperature” toggle to control Nora’s sensitivity to forwarding calls. A temperature of 0 makes it easy to request a representative; a 3 makes it much harder.
Edit How Nora Describes Memberships: You can now customize the language Nora uses when describing found memberships—just update it on the Phone Edit page to better match your tone and style.