NPS Surveys

Learn more about the NPS survey capabilities through Rinsed.

What is an NPS Survey?

NPS stands for Net Promoter Score. NPS Surveys are a standardized way of measuring customer loyalty. After a customer fills out the survey, if they rated the business a 9 or 10, they are redirected to a Google place location to leave a review.

Common Use Cases:

• Feedback from members 
• Incentive for communication with non-members 
• Understanding customer service performance per wash location and for entire brand 

How to get an NPS survey set up in Rinsed:

1. Work with your CSM to get the NPS surveys (member and non-member) added to your Rinsed account.
   1. Your CSM may ask you to provide the Google Place ID for each of your locations so that the survey can reroute positive reviews to the appropriate Google Place listing.
2. Set up a campaign or scheduled message targeted to a specific audience and that will distribute the survey. 

Note that your member NPS survey will automatically associate the survey response with the member's location (as it appears on the membership in Rinsed). 

Customers completing your non-member NPS survey will be prompted to select the location of their visit from a drop-down list. This is the location that will be associated with their response.