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      NPS Surveys

      Learn more about the NPS survey capabilities through Rinsed.

      What is an NPS Survey?

      NPS stands for Net Promoter Score. NPS Surveys are a standardized way of measuring customer loyalty. After a customer fills out the survey, if they rated the business a 9 or 10, they are redirected to a Google place location to leave a review.

      Common Use Cases:

      • Feedback from members 
      • Incentive for communication with non-members 
      • Understanding customer service performance per wash location and for entire brand 

      How to get an NPS survey set up in Rinsed:

      1. Work with your CSM to get the NPS survey added to your Rinsed account
      2. Set up a campaign or scheduled message targeted to a specific audience and that will distribute the survey. 

      Please Note: Once you have this set up, you will have an analytics tab dedicated to NPS reporting so that you are able to track responses.